Last updated: September 2026
These Terms & Conditions apply to repair, diagnostic and installation services provided by Davies Domestic Appliance Repairs. Please read them carefully before booking an appointment.
1. About Us
1.1 Davies Domestic Appliance Repairs is operated by Neil Davies, providing domestic appliance repair services in Chester, Ellesmere Port, the Wirral and surrounding areas.
1.2 Our contact telephone numbers are:
Office: 0151 339 7441
Engineer: 07749 471780
1.3 References in these Terms & Conditions to “Davies Domestic Appliance Repairs”, “we”, “us” or “our” mean Neil Davies trading as Davies Domestic Appliance Repairs.
1.4 References to “you” or “the customer” mean the person, landlord, letting agent, property owner or other party booking or paying for our services.
2. Appliances We Repair
2.1 Our repair services are provided for domestic appliances including:
- Washing machines
- Tumble dryers
- Electric ovens
- Electric hobs
- Dishwashers
2.2 We also provide washing machine installation and replacement services where agreed at the time of booking.
2.3 We repair domestic appliances only, unless we have specifically agreed otherwise before attending.
2.4 We do not undertake repairs requiring work on a gas supply or gas component. Our oven and hob repair service applies to electric ovens and electric hobs only.
2.5 If an appliance is incorrectly described when the appointment is booked, or we attend and discover that the appliance or work required is outside the services we provide, our normal call-out/diagnostic charge may still be payable.
3. Booking an Appointment
3.1 Appointments may be booked by telephone, text message, WhatsApp or another method agreed with us.
3.2 When booking, you should provide us with accurate information including, where available:
- your name and address;
- telephone number;
- appliance type;
- appliance make and model;
- a description of the fault; and
- any error code displayed by the appliance.
3.3 Providing the correct make and model information can help us identify likely faults and suitable replacement parts before attending.
3.4 An appointment is not a guarantee that the appliance can be repaired during the first visit. Some faults require additional investigation or the ordering of replacement parts.
3.5 Any appointment time given is an estimated attendance time or time window unless we expressly agree otherwise.
4. Call-Out and Diagnostic Charges
4.1 Our call-out charge will be confirmed when you book or before we attend.
4.2 The call-out charge covers attendance at the property and reasonable diagnostic investigation of the reported fault.
4.3 The call-out or diagnostic charge remains payable where we have attended and:
- diagnose the appliance fault;
- determine that the appliance is beyond economical repair;
- determine that suitable replacement parts are unavailable;
- find that the reported fault is caused by another installation, electrical, water or drainage issue;
- find no fault with the appliance during our visit;
- provide a repair quotation which you decide not to accept; or
- cannot carry out the work because the appliance is inaccessible or the booking information provided was materially incorrect.
4.4 Where possible, we will explain our findings and advise whether we consider the appliance economical to repair.
4.5 Any additional repair charges, labour charges or parts required will be explained before chargeable additional work is carried out.
5. Diagnosis and Repairs
5.1 We will use reasonable care and skill when inspecting and repairing your appliance.
5.2 Appliance faults are not always identifiable without dismantling, testing or replacing a failed component. In some cases one fault can prevent another fault from becoming apparent.
5.3 Where this occurs, the replacement or repair of the first faulty component does not mean that we are responsible for another unrelated fault subsequently becoming apparent.
5.4 We will advise you if additional faults are discovered and obtain your agreement before carrying out significant additional chargeable work.
5.5 We cannot guarantee that every appliance will be capable of economical or technically viable repair.
5.6 We may advise that an appliance is beyond economical repair where, in our professional judgement:
- the likely repair cost is disproportionate to the appliance’s age or value;
- essential parts are obsolete or unavailable;
- the appliance has multiple significant faults;
- there is extensive corrosion or physical damage; or
- repairing the appliance would not be safe or appropriate.
6. Quotations
6.1 Where additional parts or substantial repair work are required, we may provide a quotation before proceeding.
6.2 Unless expressly stated otherwise, a quotation is based on the fault and information reasonably available to us at that time.
6.3 If further faults become apparent after work begins, we will advise you before carrying out additional chargeable work.
6.4 You are not obliged to proceed with a repair quotation.
6.5 If you decline a quotation after we have attended and diagnosed the appliance, the applicable call-out or diagnostic charge remains payable.
6.6 Quotations for parts may change if our supplier’s price changes before an order is placed. We will obtain your agreement to any revised price before ordering.
7. Spare Parts
7.1 Replacement parts may be manufacturer-original parts or suitable compatible replacement parts, depending upon availability and the nature and age of the appliance.
7.2 Where possible, we will advise you if an appropriate part needs to be specially ordered.
7.3 Parts availability is outside our direct control. Older appliances in particular may have components which have been discontinued or become obsolete.
7.4 We will not be responsible for delays caused by manufacturers, distributors, couriers or parts being temporarily unavailable, although we will keep you reasonably informed.
7.5 Where a part must be specifically ordered for your appliance, we may require payment for the part before placing the order.
7.6 Where a specially ordered part cannot reasonably be cancelled or returned to our supplier, we may be unable to offer a refund simply because you subsequently decide not to proceed. This does not affect your statutory rights where a part is faulty, incorrectly supplied or where you otherwise have a legal right to a refund.
7.7 We are not responsible for the quality, suitability or condition of parts obtained independently by the customer.
7.8 We reserve the right to refuse to fit customer-supplied parts where we cannot verify their suitability, safety or origin.
8. Washing Machine Installation
8.1 Where agreed, we can install or connect washing machines to suitable existing water, drainage and electrical connections.
8.2 Unless specifically agreed beforehand, installation does not include plumbing alterations, electrical alterations, joinery, kitchen-unit modifications or structural work.
8.3 You are responsible for ensuring that suitable water, drainage and electrical connections are available at the installation location.
8.4 We may refuse to connect an appliance if we believe an existing connection, hose, valve, electrical socket, drainage arrangement or installation location is unsafe or unsuitable.
8.5 If additional plumbing, electrical or other specialist work is required, this should be completed by an appropriately qualified tradesperson.
9. Access to the Appliance
9.1 You must provide reasonable and safe access to the appliance.
9.2 Where an appliance is integrated, enclosed or otherwise difficult to access, we will take reasonable care when attempting to remove it.
9.3 We are not obliged to remove an appliance where doing so could reasonably cause damage to flooring, kitchen units, worktops, plumbing, electrical connections or the appliance itself.
9.4 In these circumstances, we may ask you to arrange for the appliance to be made accessible before we return.
9.5 We do not normally undertake joinery, flooring removal, kitchen-unit alterations, plumbing alterations or building work in order to gain access to an appliance.
10. Customer Responsibilities
10.1 You should tell us about any information which may affect the repair or the safety of our engineer.
10.2 This includes, where relevant:
- previous repairs or modifications;
- known electrical faults;
- known water leaks;
- damaged plugs, cables or sockets;
- pest infestations;
- unsafe flooring or access;
- heavily contaminated appliances; or
- any other potential hazard.
10.3 We may stop or refuse work where we reasonably believe that conditions are unsafe.
10.4 You should follow the appliance manufacturer’s operating and maintenance instructions.
10.5 If we advise you not to use an appliance because it may be unsafe or continued use may cause further damage, you should not use it until the relevant problem has been rectified.
11. Tumble Dryer Safety
11.1 Tumble dryers require appropriate maintenance, including regular cleaning of filters and, where applicable, condensers and ventilation arrangements.
11.2 Faults or damage caused by inadequate maintenance, excessive lint accumulation, blocked ventilation or misuse may constitute a separate fault from any repair previously undertaken.
11.3 Where we identify a safety concern, we may advise you to stop using the appliance until the problem has been rectified.
12. Electric Ovens and Electric Hobs
12.1 Our oven and hob repair service applies to electrical faults and components of electric appliances.
12.2 We do not carry out gas repairs.
12.3 If we attend an appliance described as electric but discover that work on a gas component or gas supply would be required, we will not undertake that work.
12.4 Some electric ovens and hobs are hard-wired into the property’s electrical installation. Where we consider that a fault lies with the household electrical installation rather than the appliance, we may recommend that you contact a suitably qualified electrician.
13. Appointments and Missed Visits
13.1 We will make reasonable efforts to attend on the date and within any approximate time period agreed.
13.2 Occasionally appointments may be delayed because an earlier repair takes longer than expected, because of traffic, weather, illness, emergencies or another circumstance outside our reasonable control.
13.3 Where possible, we will contact you if we become aware of a significant delay.
13.4 You or another responsible adult must be available to provide access to the property at the agreed time unless alternative arrangements have been made.
13.5 If we attend an appointment but cannot gain access, we reserve the right to charge a reasonable call-out fee to reflect the time and travel incurred.
13.6 Please contact us as soon as possible if you need to rearrange or cancel an appointment.
14. Repair Guarantee and Return Visits
14.1 We stand behind the repair work we undertake.
14.2 Where a specific parts or labour guarantee applies to a repair, its duration and scope may be stated on your invoice, receipt or otherwise confirmed to you.
14.3 If you believe the same fault has returned following a repair, please contact us and give us a reasonable opportunity to inspect the appliance.
14.4 If we determine that the problem results from defective work carried out by us or a replacement part supplied and fitted by us which is covered by an applicable guarantee, we will rectify the relevant problem without an additional repair charge.
14.5 A repair guarantee does not normally cover:
- an unrelated or subsequent fault;
- fair wear and tear;
- accidental damage;
- misuse or neglect;
- blockages or foreign objects;
- damage resulting from continued use after a fault becomes apparent;
- problems with the property’s electricity, plumbing, drainage or ventilation;
- alterations or repairs undertaken by another person after our repair;
- customer-supplied components; or
- failure to operate or maintain the appliance in accordance with the manufacturer’s instructions.
14.6 Different components within an appliance can produce similar symptoms. The recurrence of the same symptom does not necessarily mean that the original repaired component has failed again.
14.7 Nothing in this section affects your statutory rights.
15. Pre-Existing Damage
15.1 Domestic appliances may already have scratches, dents, corrosion, brittle plastic, damaged flooring or other deterioration before we attend.
15.2 Older components can become fragile with age and may break during reasonable disassembly even where appropriate care is taken.
15.3 We will take reasonable care of your appliance and property while carrying out our work.
15.4 Please tell us before work starts if there is any existing damage or any particularly delicate flooring, cabinetry or surrounding surface which may require additional care.
16. Landlords and Letting Agents
16.1 We provide repair services for landlords, letting agents and property owners and may, where requested, contact tenants directly to arrange access.
16.2 Unless agreed otherwise, the person or organisation instructing us remains responsible for authorising the work and paying our charges.
16.3 A tenant’s presence at the property does not automatically give the tenant authority to approve additional chargeable work on behalf of a landlord or letting agent.
16.4 Where approval is required for additional work, we may suspend the repair until authorisation has been received.
17. Payment
17.1 Our charges will be explained to you when booking or before chargeable additional work is undertaken.
17.2 Payment is due when requested following completion of the relevant work, diagnosis or visit unless we have agreed alternative payment arrangements.
17.3 Where parts need to be specially ordered, we may request advance payment for those parts.
17.4 Any invoice issued must be paid by the due date shown on the invoice.
18. Cancellation Rights
18.1 Depending on how and where you book our services, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
18.2 Where the law provides a 14-day cancellation period and you ask us to attend or begin providing the service during that period, you expressly request that the service starts before the cancellation period has expired.
18.3 If you subsequently exercise a legal right to cancel after work has begun at your request, you may be required to pay a reasonable amount for services already supplied up to the time of cancellation.
18.4 Where a service has been fully performed during the cancellation period at your express request and with the acknowledgements required by law, your statutory right to cancel that completed service may end.
18.5 Different rules may apply where you specifically request a visit for urgent repairs or maintenance.
18.6 Nothing in these Terms & Conditions is intended to remove or restrict any cancellation right that you have under applicable consumer law.
19. Your Consumer Rights
19.1 We will provide our services with reasonable care and skill as required by the Consumer Rights Act 2015.
19.2 Nothing in these Terms & Conditions excludes or limits your statutory consumer rights.
19.3 Where consumer law entitles you to repeat performance, a price reduction, refund or another legal remedy, these Terms & Conditions do not prevent you from exercising that right.
19.4 Your statutory rights exist in addition to any repair guarantee that we may provide.
20. Our Liability
20.1 We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill or by our breach of these Terms & Conditions.
20.2 We are not responsible for loss or damage which:
- was not reasonably foreseeable;
- was not caused by our breach or negligence;
- arises from a pre-existing appliance or property defect;
- results from inaccurate information provided to us;
- results from the customer’s failure to follow our reasonable advice; or
- relates to business or commercial losses where our services were supplied for domestic purposes.
20.3 We are not responsible for food, laundry, loss of appliance use or other indirect inconvenience resulting solely from an appliance breakdown or an unavoidable delay in obtaining replacement parts, except where the law requires otherwise.
20.4 Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
21. Events Outside Our Control
21.1 We are not responsible for delays or failure to provide a service where this results from circumstances outside our reasonable control.
21.2 Examples may include severe weather, road closures, unexpected illness, vehicle breakdown, supplier delays, parts shortages or other events which could not reasonably have been avoided.
21.3 Where such circumstances affect your appointment or repair, we will make reasonable efforts to contact you and rearrange the work.
22. Personal Information
22.1 We may collect and use personal information where necessary to arrange appointments, provide our services, contact you regarding repairs, issue quotations or invoices and maintain appropriate business records.
22.2 Personal information will be handled in accordance with applicable UK data-protection legislation and our Privacy Policy, where published on our website.
23. Changes to These Terms
23.1 We may update these Terms & Conditions from time to time.
23.2 The Terms & Conditions applying to your booking will normally be those in force when the booking is made.
24. Governing Law
24.1 These Terms & Conditions are governed by the laws of England and Wales.
24.2 If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory legal protections applying in the part of the United Kingdom in which you live.
24.3 Nothing in these Terms & Conditions affects your right as a consumer to bring proceedings in a court which has jurisdiction under applicable law.
25. Contacting Us
If you have a question about a booking, repair or these Terms & Conditions, please contact:
Davies Domestic Appliance Repairs
Neil Davies
Dunmore Crescent
Cheshire
CH66 4PH
Office: 0151 339 7441
Engineer: 07749 471780
Please contact us by telephone, text message or WhatsApp using the details above.